Cancellation Policy

At Muse Medical Aesthetics and Laser, we understand that life can sometimes interfere with your scheduled appointments. We strive to provide the best possible service to all our clients and ensure that our schedule is efficiently managed. To achieve this, we have a cancellation policy in place.

24-Hour Cancellation Policy:

We kindly request that you provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. This notice allows us to accommodate other clients who may be waiting for an appointment and helps us maintain the quality of our services.

Cancellation Fee:

If you fail to provide a minimum of 24 hours’ notice for cancellations or rescheduling, a cancellation fee of 50% of the service fee may be charged. This fee helps compensate our team for the time and resources reserved for your appointment, which could have been allocated to other clients.

How to Cancel or Reschedule:

To cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled appointment time. You can reach us by phone at [Your Phone Number] or by email at [Your Email Address]. Our business hours and contact information can be found on our Contact Us page.

Exceptional Circumstances:

We understand that unforeseen circumstances may arise, such as emergencies or sudden illness, which could prevent you from providing the required notice. In such cases, please contact us as soon as possible, and we will do our best to accommodate your situation with understanding and flexibility.

Late Arrivals:

If you arrive late for your appointment, please understand that your service time may be reduced to ensure that we can accommodate our next scheduled client without delay. In such cases, the full service fee will still apply.

No-Show Policy:

A “no-show” occurs when a client misses an appointment without canceling or providing any notice. No-shows inconvenience both our team and other clients who could have taken that appointment slot. If you no-show for your scheduled appointment, you may be charged the full service fee.

Appointment Reminders:

To help you remember your scheduled appointment, we provide appointment reminders via email or SMS. However, please be aware that it is ultimately your responsibility to remember your appointment time and date.

Your Understanding:

We appreciate your understanding and cooperation with our cancellation policy. By booking an appointment with Muse Medical Aesthetics and Laser, you agree to adhere to our cancellation policy and understand the importance of providing ample notice for cancellations or rescheduling.

If you have any questions or concerns about our cancellation policy, please feel free to reach out to us. Thank you for choosing Muse Medical Aesthetics and Laser for your aesthetic needs. We look forward to serving you with exceptional care and service.